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BABOK Guide

BABOK Guide

Preface

1. Introduction

Introduction 1.1 Purpose of the BABOK® Guide 1.2 What is Business Analysis? 1.3 Who is a Business Analyst? 1.4 Structure of the BABOK® Guide

2. Business Analysis Key Concepts

Introduction 2.1 The Business Analysis Core Concept Model™ 2.2 Key Terms 2.3 Requirements Classification Schema 2.4 Stakeholders 2.5 Requirements and Designs

3. Business Analysis Planning and Monitoring

Introduction 3.1 Plan Business Analysis Approach 3.2 Plan Stakeholder Engagement 3.3 Plan Business Analysis Governance 3.4 Plan Business Analysis Information Management 3.5 Identify Business Analysis Performance Improvements

4. Elicitation and Collaboration

Introduction 4.1 Prepare for Elicitation 4.2 Conduct Elicitation 4.3 Confirm Elicitation Results 4.4 Communicate Business Analysis Information 4.5 Manage Stakeholder Collaboration

5. Requirements Life Cycle Management

Introduction 5.1 Trace Requirements 5.2 Maintain Requirements 5.3 Prioritize Requirements 5.4 Assess Requirements Changes 5.5 Approve Requirements

6. Strategy Analysis

Introduction 6.1 Analyze Current State 6.2 Define Future State 6.3 Assess Risks 6.4 Define Change Strategy

7. Requirements Analysis and Design Definition

Introduction 7.1 Specify and Model Requirements 7.2 Verify Requirements 7.3 Validate Requirements 7.4 Define Requirements Architecture 7.5 Define Design Options 7.6 Analyze Potential Value and Recommend Solution

8. Solution Evaluation

Introduction 8.1 Measure Solution Performance 8.2 Analyze Performance Measures 8.3 Assess Solution Limitations 8.4 Assess Enterprise Limitations 8.5 Recommend Actions to Increase Solution Value

9. Underlying Competencies

Introduction 9.1 Analytical Thinking and Problem Solving 9.2 Behavioural Characteristics 9.3 Business Knowledge 9.4 Communication Skills 9.5 Interaction Skills 9.6 Tools and Technology

10. Techniques

Introduction 10.1 Acceptance and Evaluation Criteria 10.2 Backlog Management 10.3 Balanced Scorecard 10.4 Benchmarking and Market Analysis 10.5 Brainstorming 10.6 Business Capability Analysis 10.7 Business Cases 10.8 Business Model Canvas 10.9 Business Rules Analysis 10.10 Collaborative Games 10.11 Concept Modelling 10.12 Data Dictionary 10.13 Data Flow Diagrams 10.14 Data Mining 10.15 Data Modelling 10.16 Decision Analysis 10.17 Decision Modelling 10.18 Document Analysis 10.19 Estimation 10.20 Financial Analysis 10.21 Focus Groups 10.22 Functional Decomposition 10.23 Glossary 10.24 Interface Analysis 10.25 Interviews 10.26 Item Tracking 10.27 Lessons Learned 10.28 Metrics and Key Performance Indicators (KPIs) 10.29 Mind Mapping 10.30 Non-Functional Requirements Analysis 10.31 Observation 10.32 Organizational Modelling 10.33 Prioritization 10.34 Process Analysis 10.35 Process Modelling 10.36 Prototyping 10.37 Reviews 10.38 Risk Analysis and Management 10.39 Roles and Permissions Matrix 10.40 Root Cause Analysis 10.41 Scope Modelling 10.42 Sequence Diagrams 10.43 Stakeholder List, Map, or Personas 10.44 State Modelling 10.45 Survey or Questionnaire 10.46 SWOT Analysis 10.47 Use Cases and Scenarios 10.48 User Stories 10.49 Vendor Assessment 10.50 Workshops

11. Perspectives

Introduction 11.1 The Agile Perspective 11.2 The Business Intelligence Perspective 11.3 The Information Technology Perspective 11.4 The Business Architecture Perspective 11.5 The Business Process Management Perspective

Home Browse Tasks Scenarios Search

Virtual Workshop

The Business Analyst's Guide to Running a Customer Journey Workshop

IIBA.org KnowledgeHub BABOK Applied Virtual Workshop

Related Content

Knowledge Areas

4. Elicitation and Collaboration

Obtain stakeholder information, confirm results, and communicate assembled...

10.50 Workshops

A workshop is a focused event attended by key stakeholders and subject matter…

Learn how to run a workshop virtually using a customer journey as an example. Watch the five videos and follow along using the Running a Virtual Workshop document. Use the virtual workshop workbook to set yourself up for success.

Running a Virtual Workshop to Create a Customer Journey:

A practical tutorial to help you conduct a successful virtual workshop.
Plan, prepare and run your first virtual workshop with confidence.
Includes six videos narrated by Carl Sudholz.
Allow approximately 60 minutes to go through the full guide, or pause after each module.

Watch the Virtual Workshop Videos

1/5

Carl Sudholz helps you conduct online workshops for elicitation and collaboration in a business analyst's guide to running a virtual workshop with five modules.

2/5

Carl Sudholz outlines the usefulness and challenges of conducting virtual workshops.

3/5

Carl Sudholz discusses elicitation and collaboration in a virtual environment with advice on your desk set-up for online activities and some tools to consider.

4/5

Carl Sudholz explains facilitating online workshops, setting ground rules and engaging participants.

5/5

Carl Sudholz outlines the importance of confirming elicitation results, communicating, packaging information, and gaining stakeholder agreement and engagement.

Run a Customer Journey virtual workshop, applying the framework of the IIBA BABOK® Guide Chapter 4: Elicitation & Collaboration.
Increase customer and stakeholder engagement by taking steps to align workshop outcomes with project activities.
Brainstorm opportunities for using virtual workshops to deliver on the elicitation and collaboration components of the BABOK® Guide.
Create a plan and agenda for the virtual workshop.
Articulate the key purpose of the virtual workshop.
Recognize the value of using virtual workshops as an effective delivery method for stakeholder elicitation.

Determine how to use virtual workshops to fulfill the tasks and goals of the BABOK® Guide Elicitation and Collaboration Knowledge Area.
Understand why virtual workshops are important to being a business analyst.
Identify the elements of preparation required to run a good virtual workshop.
Become familiar with good virtual workshop protocols and standards.
Appreciate the differences in facilitating virtual vs. face-to-face (F2F) workshops.

Tips, Tools, and Templates

Office Set up Infograph

Check out these hints to create an effective office set-up for working remote.

Virtual Workshop Workbook

This is your comprehensive workbook to run an effective virtual workshop.

Running a Virtual Workshop for a Customer Journey Map Template

Template: Follow these steps to run a virtual workshop to create a customer journey map.

BABOK Applied

Stakeholder Analysis

Backlog Management

Virtual Workshop

Supporting Knowledge

Access Key Concepts

The Business Analysis Key Concepts chapter includes information that provides…

Underlying Competencies

Investigate Competencies

The underlying competencies described here are not unique to business analysis…

Common Techniques

The techniques described in the BABOK® Guide are intended to cover the most…

Explore Perspectives

Perspectives are used within business analysis work to provide focus to tasks…

6 knowledge areas. 30 tasks. Understand and apply tasks for business analysis work.

BABOK® Guide Glossary

The BABOK® Guide Glossary provides free access to the foundational terminology.

'How do I' Scenarios

Identify what needs to Be Done

Start with the Introduction to Analysis Approach video. Get a good...

Confirm the Information That Has Been Captured

Check out the downloads so you're clear on meeting do's and don'ts, learn...

Manage Logistics for Elicitation Activities?

View these videos by Giorgos Sioutzos and download the reference sheet to…

Talk and communicate to executives?

If you want to learn about communicating and influencing, as well as barrier...

Know When to Verify vs. Validate Requirements?

Making sure you have the right requirements is critical for success…

Understand business rules and business processes?

Understanding roles, processes and business rules will set the foundation for…

Manage Different Types of Requirements

Four requirement categories are explained in the introduction video. Download the...

Capture Key Requirements

Follow this approach for capturing key requirements. Watch the video and...

Describe User System Interactions

Start with the introduction video and follow that with the scoping video and...

Determine Who Should Be Involved

People can be the most challenging aspect of any initiative. It's imperative...

Understand Today's Business Processes

Try the four step approach. Then download the narrative and example for a real-world...