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BABOK Guide
BABOK Guide
10. Techniques
Introduction 10.1 Acceptance and Evaluation Criteria 10.2 Backlog Management 10.3 Balanced Scorecard 10.4 Benchmarking and Market Analysis 10.5 Brainstorming 10.6 Business Capability Analysis 10.7 Business Cases 10.8 Business Model Canvas 10.9 Business Rules Analysis 10.10 Collaborative Games 10.11 Concept Modelling 10.12 Data Dictionary 10.13 Data Flow Diagrams 10.14 Data Mining 10.15 Data Modelling 10.16 Decision Analysis 10.17 Decision Modelling 10.18 Document Analysis 10.19 Estimation 10.20 Financial Analysis 10.21 Focus Groups 10.22 Functional Decomposition 10.23 Glossary 10.24 Interface Analysis 10.25 Interviews 10.26 Item Tracking 10.27 Lessons Learned 10.28 Metrics and Key Performance Indicators (KPIs) 10.29 Mind Mapping 10.30 Non-Functional Requirements Analysis 10.31 Observation 10.32 Organizational Modelling 10.33 Prioritization 10.34 Process Analysis 10.35 Process Modelling 10.36 Prototyping 10.37 Reviews 10.38 Risk Analysis and Management 10.39 Roles and Permissions Matrix 10.40 Root Cause Analysis 10.41 Scope Modelling 10.42 Sequence Diagrams 10.43 Stakeholder List, Map, or Personas 10.44 State Modelling 10.45 Survey or Questionnaire 10.46 SWOT Analysis 10.47 Use Cases and Scenarios 10.48 User Stories 10.49 Vendor Assessment 10.50 Workshops

2.5 Tasks

2.5.3 Manage Change

Guide to Business Data Analytics

Change originating out of an analytics initiative may be managed by a change management team, which analysts support, or analysts may hold the role of change manager. In this role they oversee the transformation of the analysis results into implemented policies and procedures within the organization. Implementing change is the end goal and it is where the organization realizes the value from its analytics efforts.

Business analysts are well suited in fulfilling the role of change manager as they are able to ensure the continuity between the analytics work and implementation. Before implementing changes, stakeholders agree on what changes to make. Similar to other types of projects, there is a level of effort required to analyze the options and understand the constraints, risks, assumptions, costs, and value proposition for each option before a decision can be made on the type of change to be implemented. Analysts play an important role in facilitating discussions, explaining options, and driving the decision-making process.

When managing change, analysts use various types of models to communicate existing processes and workflows. The same models can be used to show proposed changes. Organization models, process models, and sequence diagrams are some of these models. Systems thinking skills are helpful in understanding the people, processes, and technologies. Analysts also provide information on how best to make changes that are based on analytics results. Analysts leverage teaching skills effectively to communicate proposed procedural changes. Decision-making skills aid in facilitating agreements on the types of changes to be made.