Skip to content
Browse
BABOK Guide
BABOK Guide
10. Techniques
Introduction 10.1 Acceptance and Evaluation Criteria 10.2 Backlog Management 10.3 Balanced Scorecard 10.4 Benchmarking and Market Analysis 10.5 Brainstorming 10.6 Business Capability Analysis 10.7 Business Cases 10.8 Business Model Canvas 10.9 Business Rules Analysis 10.10 Collaborative Games 10.11 Concept Modelling 10.12 Data Dictionary 10.13 Data Flow Diagrams 10.14 Data Mining 10.15 Data Modelling 10.16 Decision Analysis 10.17 Decision Modelling 10.18 Document Analysis 10.19 Estimation 10.20 Financial Analysis 10.21 Focus Groups 10.22 Functional Decomposition 10.23 Glossary 10.24 Interface Analysis 10.25 Interviews 10.26 Item Tracking 10.27 Lessons Learned 10.28 Metrics and Key Performance Indicators (KPIs) 10.29 Mind Mapping 10.30 Non-Functional Requirements Analysis 10.31 Observation 10.32 Organizational Modelling 10.33 Prioritization 10.34 Process Analysis 10.35 Process Modelling 10.36 Prototyping 10.37 Reviews 10.38 Risk Analysis and Management 10.39 Roles and Permissions Matrix 10.40 Root Cause Analysis 10.41 Scope Modelling 10.42 Sequence Diagrams 10.43 Stakeholder List, Map, or Personas 10.44 State Modelling 10.45 Survey or Questionnaire 10.46 SWOT Analysis 10.47 Use Cases and Scenarios 10.48 User Stories 10.49 Vendor Assessment 10.50 Workshops

6. POA Techniques

6.10 Job Stories

Guide to Product Ownership Analysis

Purpose

Job stories are used to represent a product backlog item (PBI) or requirement, in terms of a job to be done, by a stakeholder.

See section 7.4 of Agile Extension V2 for details.
Job stories are a powerful way to communicate the user's perspective on the "jobs to be done." Many POA Practitioners have the notion that user stories and job stories are mutually exclusive. Regardless of the Agile Framework to be used, job stories and user stories can be complementary in the context of POA, which allows common user actions to be covered through job stories, whereas more nuanced differences from user to user can be captured through specific user stories.
POA Domain Job Stories
Applying Foundational Concepts
  • Job stories do not play a significant role in this
    domain.
Cultivate Customer Intimacy
  • Job stories focus on the common activities
    performed by most users, allowing the team to focus on the customer-specific user stories that require deeper analysis and realization of customer pain points.
Engage the Whole Team
  • Job stories do not play a significant role in this domain.
Make an Impact
  • Job stories emphasize the expected outcome which directly relates to value, providing the team the opportunity to streamline common activities, transactions, and workflows in a
    product.
Deliver Often
  • Job stories are easily integrated with Agile
    Frameworks like Kanban where Kanban boards
    can be used to accelerate product delivery.
Learn Fast
  • Job stories do not play a significant role in this
    domain.
Obsess About Value
  • Job stories filter out common activities so that the team can dedicate more effort to customer- focused stories to create delight for specific stakeholders. There are many activities or transactions that are not of interest to the customer but that provide business value. Such activities are better captured through job stories.
  • A job story captures (rather than a user story):
    • E.g., When searching for a specific insurance policy on the ABC Insurance application, a policy buyer must not be shown any ads. That way, the policy buyer can complete the transaction and not click away from the product.